Home | Customer Service | Privacy Policy

Personal Information
Our relationship with you is based on trust. It is our policy to give you a totally private web browsing experience. For this reason, we do not require that you give us any information about yourself before you reach the checkout area of our site.

When you place an order on this Website, we will ask you to input and will collect Personal Information from you such as your name, email address, telephone number, delivery address, credit card or other payment information, billing address, and a password.

We treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). Our data collection and storage fully complies with UK and EU data protection legislation (such as the Telecommunications (Data Protection and Privacy) Regulations 1999 and the Directive on Privacy and Electronic Communications 2002). If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may also collect user information about where you are on the Internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website. We may collect this information even if you do not buy from us.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information we are entitled do so.

If you phone our contact centre, in the interests of maintaining our high standards of service, and to assist in the training of new operators, we occasionally listen in to and sometimes record, incoming calls.

Use of your information
We use your personal information and user information only for the following purposes:

• Processing your orders
• For statistical purposes to improve this Website and its services to you
• To serve website content to you
• To administer this website
• If you consent, to notify you of products or special offers that may be of interest to you.

Mailing Preferences
When you create a shopping account while ordering online you will be given the option to receive information from Sunspel by e-mail, about products, promotions or special offers which we feel may be of interest to you. This will be done only if you specifically choose to receive our email newsletter by checking the relevant box.

If you would like us to, we may from time to time pass on your name to other companies whose products we think may be of interest to you. We will assume that you do not want us to share your name with other companies unless you ask us to, so please check the relevant box if you would like to receive communications from other companies.

You may unsubscribe from our contact list at any time using your Account/Change Mailing preferences.

Cookies
A cookie is a small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.
We use session cookies to keep track of your current shopping session to personalise your experience and to store items you have added to your shopping bag. If you do not accept session cookies you will not be able to use this Website.
When you close your browser, our cookie will be deleted from your computer.

Secure online ordering
You may be concerned about the privacy and confidentiality of personal information, including credit card and billing address information. Sunspel have taken many precautions to ensure that this information is safe and secure.

For the most part, people who access our site will be simply viewing materials we've prepared and made accessible to everyone and there is no need therefore for these pages to be protected by either encryption or password (secure). There are two exceptions to this, namely the Your Account area and the Checkout area.

Your Account
Once you have registered with us, your online account information is protected by a password chosen by you. Access to that online account requires your username and password. While no data transmission over the Internet can be 100% secure, upon receiving your transmission, we will make all reasonable efforts to ensure it's security on our servers. It is then down to you to maintain the secrecy of your username and password and/or account information and we therefore recommend that you do not disclose this information to any other person.

Checkout
Every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone. Look for the yellow padlock in the bottom-right of your browser as you enter the payment section of our site.

Sunspel uses WorldPay (secure third party credit card transaction company) to take online payments. In plain English this means they take your credit card details and process them via your bank in a secure manner. WorldPay are industry leaders in this field, and have many years experience in dealing with credit card transactions. By partnering with them we can assure you that you are getting the most secure online payment possible, protecting you from any fraud or misuse of your credit card details. For further information about WorldPay please visit their website.

All communication between the customer and WorldPay is encrypted to the maximum strength supported by the customer's browser using TLS or SSL (security). WorldPay public web servers are certified by Thawte a public Certificate Authority, ensuring that customers and merchants alike can have confidence that nobody can impersonate WorldPay to obtain confidential information.

All communication between Sunspel and WorldPay, including the details of the purchase are encapsulated using encrypted and digitally signed protocol. Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banks themselves. There are no vulnerabilities or "backdoors" in any WorldPay systems.