Home | Customer Service | Terms & Conditions

Use of Website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions. We reserve the right to:
 
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed.

If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Contract, Order Acceptance & Cancellation
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by pressing the "Place order" button at the end of the checkout process. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Sunspel. Order acceptance and the completion of the contract between you and us will take place on the despatch of the Products ordered to you unless we have notified you that we do not accept your order, or you have cancelled it before despatch. The sales contract is completed in England.

We may not be able to accept your order or part of your order due to one of the following reasons:

• The product you ordered is out of stock
• Authorisation of your payment failed
• We made a pricing or product description error
• You are not eligible to order from Sunspel

If there are any problems with your order, you will be contacted by our Customer Services representatives.

If you change your mind about an order you have placed with us, please contact our Customer Service as quickly as possible by emailing internet@sunspel.com or by calling 0115 973 5292.

Orders are normally processed immediately after you place the order, so we may have already packaged your order and made arrangements for it to be sent to you when you cancel it. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us.

Please also see our returns information .

Product Descriptions
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your personal information.

The following are also part of these Terms & Conditions:

Privacy (See our privacy information.)
Returns (See our returns information.)

Trading names & copyright
Sunspel is the trading name of Sunspel Menswear Limited, registered in England & Wales, Company No. 01781094. Our registered office is 17 Wellington Street, Ripley, Derbyshire DE53EH. Our registered VAT number is GB865272700. Sunspel's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Sunspel to the customer, together with any postage costs incurred. Sunspel shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Sunspel cannot accept any liability for a failure to comply with specific instructions stated in the catalogue or on the website. This statement does not affect customers' statutory rights.

Sunspel and other Sunspel owned names and or logos contained in this site are trademarks and or registered trademarks of Sunspel Menswear Limited. Other names on this site may be trademarks or registered trademarks of their respective owners.

Copyright in the photographs, site design and graphics contained in this website is held by Sunspel Limited.