Delivery Information

Follow the instructions on the packing slip enclosed with your order, which includes a guide to the cost of postage and a detachable label with our address on it. Please complete and enclose the Returns Form indicating whether you would like an exchange or a refund.

If you no longer have the packaging slip, just send us a brief note with your name, address, postcode and contact number. Make sure you tell us whether you would like an exchange or refund. It would also be helpful if you could tell us why you are returning the item so that we can get a better idea of what our customers want.

(If you are returning a gift, please remember to include the buyer’s name and address as well as yours.)

When you return goods, we strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us.

We always try to deal with returns as soon as they arrive. However, during really busy periods, please allow up to 28 days for your return or exchange to be processed. Note that refunds for items bought as gifts can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer from finding out. Sorry.

You may return online orders to our London store, however please be aware these will be sent on to Long Eaton for processing – so while this may be more convenient for you and there won’t be a postage charge, there will be a delay in processing.

There’s no need to call or email us to tell us you’ve returned the parcel.

Just send all returns to:

Customer Services,
Sunspel Menswear Ltd, Cavendish House,
Canal Street,
Long Eaton,
Nottingham
NG10 4HP

We deliver throughout the UK, and you'll find the details are below.

We also deliver to much of the rest of the world. If you are in a different part of the world or would like a product delivered elsewhere, please refer to the relevant section on this page.

COSTS AND TIMINGS

We would love to offer free delivery, but then we would have to absorb those costs elsewhere.

	Cost	Delivery Time
Standard Courier	£4.50	3-5 working days

IF YOU AREN’T IN WHEN THE DELIVERY ARRIVES

Our couriers, HDN, will leave a calling card with contact details explaining how you can get your parcel.

IF THERE ARE DELAYS

We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery. If the delivery is going to be delayed, we’ll email to apologise and tell you of the new delivery schedule.

POSTAGE COSTS IF YOUR ORDER COMES IN TWO DELIVERIES

Even if your order arrives in two packages you only pay for one lot of postage per order, regardless of how many parcels we send out to you.

USING A DIFFERENT DELIVERY ADDRESS

Sometimes you aren’t at home to receive your parcel, so please give us an alternative address if it suits you better – for example, your work address. You can enter any address you wish on the checkout page, under billing address.

GIFT VOUCHERS

Please note gift certificates will be sent via Royal Mail, no postage will be charged and no signature will be required.

We deliver throughout the US and Canada, and you'll find the details below.

We also deliver to much of the rest of the world. If you are in a different part of the world or would like a product delivered elsewhere, please refer to the relevant section on this page.

COSTS AND TIMINGS

We would love to offer free delivery, but then we would have to absorb those costs elsewhere.

	Cost	Delivery Time
Standard Courier	$16.00	Up to 21 working days

IF YOU AREN’T IN WHEN THE DELIVERY ARRIVES

You will be left a note explaining how you can get your parcel.

IF THERE ARE DELAYS

We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery. If the delivery is going to be delayed, we’ll email to apologise and tell you of the new delivery schedule.

POSTAGE COSTS IF YOUR ORDER COMES IN TWO DELIVERIES

Even if your order arrives in two packages you only pay for one lot of postage per order, regardless of how many parcels we send out to you.

USING A DIFFERENT DELIVERY ADDRESS

Sometimes you aren’t at home to receive your parcel, so please give us an alternative address if it suits you better – for example, your work address. You can enter any address you wish on the checkout page, under billing address.

We deliver to most of Europe, and you'll find the details are below.

We also deliver to much of the rest of the world. If you are in a different part of the world or would like a product delivered elsewhere, please refer to the relevant section on this page.

Here’s the list of European countries we deliver to: Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden and Vatican City.

COSTS AND TIMINGS

We would love to offer free delivery, but then we would have to absorb those costs elsewhere.

	Cost	Delivery Time
Standard Courier	€12.00	3-4 working days

TRACKING YOUR ORDER

When your order is despatched from our warehouse, you will receive an email from our courier confirming the tracking number and a link to their website for you to check its progress. This is in addition to your despatch confirmation from Sunspel.

IF YOU AREN’T IN WHEN THE DELIVERY ARRIVES

Your order will require a signature on delivery therefore you will receive an email on the day of delivery from our courier. If you are not available to receive the goods, you will be left a note explaining how you can re-book the delivery.

IF THERE ARE DELAYS

We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery. If the delivery is going to be delayed, we’ll email to apologise and tell you of the new delivery schedule.

POSTAGE COSTS IF YOUR ORDER COMES IN TWO DELIVERIES

Even if your order arrives in two packages you only pay for one lot of postage per order, regardless of how many parcels we send out to you.

USING A DIFFERENT DELIVERY ADDRESS

Sometimes you aren’t at home to receive your parcel, so please give us an alternative address if it suits you better – for example, your work address. You can enter any address you wish on the checkout page, under billing address.

We deliver to almost all countries throughout the rest of the world beyond the UK, Europe, US and Canada. If you can't find your country in the dropdown list of countries in the checkout pages please contact our customer services team on customerservice@sunspel.com and they'll be able to advise you.

If you are in the UK, Europe, US and Canada or would like a product delivered there, please refer to the relevant section on this page.

COSTS AND TIMINGS

We would love to offer free delivery, but then we would have to absorb those costs elsewhere.

	Cost	Delivery Time
Standard Courier	£20.00	Up to 21 working days

IF YOU AREN’T IN WHEN THE DELIVERY ARRIVES

You will be left a note explaining how you can get your parcel.

IF THERE ARE DELAYS

We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery. If the delivery is going to be delayed, we’ll email to apologise and tell you of the new delivery schedule.

POSTAGE COSTS IF YOUR ORDER COMES IN TWO DELIVERIES

Even if your order arrives in two packages you only pay for one lot of postage per order, regardless of how many parcels we send out to you.

USING A DIFFERENT DELIVERY ADDRESS

Sometimes you aren’t at home to receive your parcel, so please give us an alternative address if it suits you better – for example, your work address. You can enter any address you wish on the checkout page, under billing address.