Personal Information

Our relationship with you is based on trust. It is our policy to give you a totally private web browsing experience. For this reason, we do not require that you give us any information about yourself before you reach the checkout area of our site unless you choose to do so for marketing purposes such as special offers and news from Sunspel.

As with all shopping websites, when you place an order on this website, we will ask you to input and will collect personal information from you.

We use this information to make your online shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions. Your privacy and the security of your personal information are one of our highest priorities.

The information we collect is your:

• Name - so we know what to call you
• Email address - so we can email you order confirmations, delivery delays, offers etc
• Billing address - for the purposes of validating your card (for your security and ours)
• Delivery address - so we know where to deliver your products
• Telephone number - so we can contact you if we have a problem with your order
• Credit card details - we only ask for these when you place an order and they are processed via SagePay

Data Protection

All our data collection processes are governed by the UK’s Data Protection Act. We will not allow any third party to access your account or personal information. The information you give us simply allows us to provide you with an outstanding level of service.

We will ask you whether or not you want to receive mailings from us, or whether you would like us to give your name and address to other companies who offer products and services we feel may interest you. If you don’t want to receive them, then all you have to do is say no when you are creating or updating your account information on the web, and we will make sure that no information is sent.

We can completely take you off our mailing list, but that means you will no longer receive information about new products and promotions. To do this, all you need to do is email us at customerservice@sunspel.com we will endeavour to achieve this as quickly as possible. 

There are two other circumstances where we may share some of your data with others:

• With agents (including credit reference agencies, credit card clearing agencies (Barclays Merchant Services in UK and Payment Tech in USA, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
• In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business.)

To see all the information we have about you, and to correct any inaccuracies, please write to:

The Data Protection Officer
Sunspel Menswear Ltd
Cavendish House
Canal St
Long Eaton
Nottingham NG10 4HP

Security

We use the latest secure server technology to ensure this information is protected to the highest standards.

We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce and certified by either Thwate or Verisgn, two of the world’s most respected certification bodies for internet firms.

Cookies

Cookies are small text files that websites send to your computer. A cookie can be thought of as an internet user’s identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user’s preferences or registration details for a future visit. The Sunspel website uses cookies to allow customers to move from one part of the website to another and to add items to the shopping basket without having to login repeatedly.

Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

We use session cookies to keep track of your current shopping session to personalise your experience and to store items you have added to your shopping bag. If you do not accept session cookies you will not be able to use this website.

Data over the internet

We may use a third-party service provider to serve ads on our behalf across the internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services.

This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please visit our third party service provider’s website.