Delivery and returns to the US and Canada

We deliver throughout the US and Canada, and you'll find the details below.

We also deliver to much of the rest of the world. If you are in a different part of the world or would like a product delivered elsewhere, please click on the relevant link:

Deliveries to the UK
Deliveries to Europe
Deliveries to the rest of the world

Costs and timings

We would love to offer free delivery, but then we would have to absorb those costs elsewhere.

If you aren’t in when the delivery arrives

You will be left a note explaining how you can get your parcel.

If there are delays

We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery. If the delivery is going to be delayed, we’ll email to apologise and tell you of the new delivery schedule.

Postage costs if your order comes in two deliveries

Even if your order arrives in two packages you only pay for one lot of postage per order, regardless of how many parcels we send out to you.

Using a different delivery address

Sometimes you aren’t at home to receive your parcel, so please give us an alternative address if it suits you better – for example, your work address. You can enter any address you wish on the checkout page, under billing address.

Returns and exchanges

Our return policy

We love our clothes, but we don’t want anyone to keep a Sunspel garment if they don’t want it. So if for any reason at all you want to return something, you can do so within three months of delivery.

It doesn’t matter whether you’ve tried the garment on or not (except for underwear – see below). We’ll give you a full refund or exchange the item. We don’t refund the original postage and packaging charge, but if you just want us to exchange the item then you don’t pay any postage for the replacement.

There are only two exceptions to our three-month guarantee:

• During the SALE please contact us within seven days if you want to return any goods.

• For UNDERWEAR we ask that you return products to us within 14 days of shipping date.We will be happy to refund or exchange underwear provided they are in perfect condition, unworn, and in their original packaging.

How to return or exchange a product

Follow the instructions on the packing slip enclosed with your order, which includes a guide to the cost of postage and a detachable label with our address on it. Please complete and enclose the Returns Form indicating whether you would like an exchange or a refund.

If you no longer have the packaging slip, just send us a brief note with your name, address, postcode and contact number. Make sure you tell us whether you would like an exchange or refund. It would also be helpful if you could tell us why you are returning the item so that we can get a better idea of what our customers want.

(If you are returning a gift, please remember to include the buyer’s name and address as well as yours.)

When you return goods, we strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us.

We always try to deal with returns as soon as they arrive. However, during really busy periods, please allow up to 28 days for your return or exchange to be processed. Note that refunds for items bought as gifts can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer from finding out. Sorry.

There’s no need to call or email us to tell us you’ve returned the parcel.

Just send all returns to:

Customer Services,

Sunspel Menswear Ltd,

Cavendish House,

Canal Street,

Long Eaton,

Nottingham

NG10 4HP

Thank you.