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Careers

We have always been innovators, with a history of introducing new kinds of clothes and developing our own unique fabrics.

Today we draw on our rich heritage to create clothes that are both timeless and modern. Sunspel has always been a peculiar combination of tradition and innovation.

The company is based in Long Eaton, near Nottingham, in the factory we have occupied for the best part of a century. We continue to draw on the traditional clothing techniques and expertise of the Nottingham area where the company was founded back in 1860. We also have offices in London, where the marketing, online and wholesale team reside.

We are always on the lookout for interested, knowledgeable individuals with a passion for craftsmanship and exceptional customer service. If you’d like to speculatively send through your CV, we’ll always consider you when a suitable position does become available.

If you think you’d be a positive addition to our store team, you can email your CV to: [email protected]

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Office Clerk (Long Eaton, Nottingham)

The Company

Sunspel is an authentic British clothing brand with a textile’s heritage going back 150 years. The company originated as a manufacturer of jersey underwear and boxer shorts, and still runs its original UK factory in Long Eaton, Nottingham producing finest quality cotton T-Shirts. The brand now extends to a full range of wardrobe essentials from shirting to outerwear, with exceptional quality and stylish, simple design at its core. It now has five stores in London, and stores in New York and Tokyo. It is stocked in various luxury international retailers and has a thriving online business.

 

The Role

General reception duties, clerical and administrative duties in an office setting. Support the business by sorting and distributing mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies across the business.

 

Responsibilities:

  • Maintain files and records so they remain updated and easily accessible.
  • Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.)
  • Answer the telephone, take messages or redirect calls to appropriate colleagues.
  • Undertake data inputting tasks and raising invoices and purchase orders.
  • Assist in making travel arrangements as and when required to do so.
  • Responsible for all office equipment such as printers, photocopiers, fax machines and shredders.
  • Stock take and re-order general supplies for the business.
  • Monitor office supplies and stationary levels and place orders when needed and negotiate prices with suppliers.
  • Perform other office duties as assigned.

The Candidate

  • Strong time management skills and ability to prioritise workload.
  • Strong, clear communication skills.
  • Proficient with MS Office and experience working with Excel spreadsheets.
  • Attention to detail.
  • Strong team player.

This is a full-time role based at our head office in Long Eaton, Nottingham.

To apply, please send a CV and covering letter to:  [email protected]


Customer Service Manager (Long Eaton, Nottingham)

The Role

To champion excellent customer service to Sunspel online customers and build and manage a best in class customer services team. Develop and improve in house customer services policy.

 

Responsibilities:

  • Ensure team engagement with the brand through awareness of business initiatives and objectives and cultivate an appreciation and understanding of Sunspel product and the seasonal range.
  • Work with other functions of the business, particularly Marketing and Retail to keep the customer services team up to date with marketing, brand and product development to enable the team to clientele Online customers.
  • Proactively discover, advocate and implement initiatives to improve customer services processes and productivity.
  • Be the main point of contact for VIP Online customers and ensure that they are managed effectively.
  • Work with the Customer Experience team to develop an effective VIP programme.
  • Manage, coach and develop the Customer Service team, embedding our Sunspel values.
  • Day to day management of the Customer Service team, including recruitment, training and performance review.
  • Being a point of escalation to solve customer concerns that are not easily resolved in the first instance by the team. 
  • Troubleshooting complex customer queries efficiently and effectively.
  • Set performance levels and KPIs for team; measure and review to ensure customer expectations are always exceeded and satisfaction levels maintained.
  • Preparation and distribution of Customer Services weekly reports, statistics, and customer feedback.
  • Work closely with the Ecommerce team to improve the customer experience by relaying customer feedback trends and insights.
  • Provide continuous training to ensure expert product and systems knowledge within the team.
  • Work with our third-party warehouse to ensure prompt fulfilment and despatch of orders, and to review all returns are handled with in KPI times. 
  • Liaising with couriers regarding deliveries and returns as and when required to review our service levels to our customers.
  • Manage the rota to ensure appropriate staffing levels within budget.
  • Management and coordination of journalist requests and gifting along with any other specialist transactions.
  • Any additional Ad hoc projects.

Essential Experience and Skills

  • 3+ years’ experience within a Customer Care management or supervisor role.
  • Highly computer literate in Microsoft Outlook, Word and Excel, and experience of Zendesk.
  • Friendly, outgoing and enjoy working in a team and within a luxury apparel business.
  • Strong communication and problem-solving skills.
  • Experience in dealing with VIP Customers.
  • Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations.
  • Motivational skills and an ability to supervise and mentor a strong team.
  • Creative thinking, to be able to come up with new ideas to improve customer experience at Sunspel.

Please note: this role requires flexibility to support the team during all open hours. As such, you may be required to work some weekends and some evening shifts.

To apply, please send a CV and covering letter to:  [email protected]m


Customer Service Advisor (Long Eaton, Nottingham)

The Company

Sunspel is an authentic British clothing brand with a textile’s heritage going back 150 years. The company originated as a manufacturer of jersey underwear and boxer shorts, and still runs its original UK factory in Long Eaton, Nottingham producing finest quality cotton T-Shirts. The brand now extends to a full range of wardrobe essentials from shirting to outerwear, with exceptional quality and stylish, simple design at its core. It now has five stores in London, and stores in New York and Tokyo. It is stocked in various luxury international retailers and has a thriving online business.

 

The Role

The role of Customer Service Advisor is essential in providing an excellent shopping and service experience to all our customers. The Customer Services Advisor will work within a team to ensure accurate, on time and safe delivery of all orders, as well as driving sales and answering customer enquiries via phone, email and live chat. It is vital that we not only ensure that all orders are delivered promptly and correctly, but that we make customer satisfaction a priority at all time. 

 

Responsibilities:

  • Provide excellent customer service is a pivotal part of this role. You will place orders, process exchanges and refunds, and answer any questions all in a prompt, courteous and efficient manner.
  • You will communicate with customers via the phone, email, live chat.
  • Work with the warehouse carriers to ensure that the customer has the best delivery experience.
  • Aid with the supervising and maintaining of the customers online shopping journey, ensuring imagery, descriptions, FAQ’s and content are correct.
  • Look to where at all possible establishing long-term relationships with key customers based on data about their preferences, behaviours and purchases.
  • Fraud checking and processing all orders that come through the website.
  • Process returns and refunds in a timely manner.
  • Confidently liaising with members of the team from other departments, including merchandising, marketing, production and store retail staff.

The Candidate

  • Proven track record of working effectively and efficiently within a customer service or ecommerce  environment.
  • Experience with an online luxury retailer would be beneficial.
  • Good administration and numerical skills.
  • Excellent IT skills, including Outlook and Microsoft.
  • Experience with using Zendesk.
  • Passionate about your work with a ‘can-do’ attitude.
  • Excellent verbal and written communication skills.
  • Well organised, systematic and logical.
  • Highly motivated with a disciplined approach to problem solving.

This is a full-time role based at our head office in Long Eaton, Nottingham.

To apply, please send a CV and covering letter to:  [email protected]