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Careers

We have always been innovators, with a history of introducing new kinds of clothes and developing our own unique fabrics.

Today we draw on our rich heritage to create clothes that are both timeless and modern. Sunspel has always been a peculiar combination of tradition and innovation.

The company is based in Long Eaton, near Nottingham, in the factory we have occupied for the best part of a century. We continue to draw on the traditional clothing techniques and expertise of the Nottingham area where the company was founded back in 1860. We also have offices in London, where the marketing, online and wholesale team reside.

We are always on the lookout for interested, knowledgeable individuals with a passion for craftsmanship and exceptional customer service. If you’d like to speculatively send through your CV, we’ll always consider you when a suitable position does become available.

If you think you’d be a positive addition to our store team, you can email your CV to: [email protected]


Sale Associate (London)

As a sales associate you possess the following qualities:

• Passionate about the Sunspel brand and a deep passion for fashion and luxury

• Reliable and punctual

• Highly motivated

• A team-player with self-initiative; take active involvement in your own learning and take ownership of your part in the team dynamic

• Assist management in overseeing day-to-day operations of store

• Well presented with an understanding of the Sunspel brand

• Keep up-to-date and have in-depth knowledge of product; communicate positively about the history and heritage of the brand and the quality of the clothing

• Retail Experience

• Must have open availability for a flexible work schedule that meets the needs of the business. Including holidays and weekend shifts

To apply, please send a CV and covering letter to: [email protected]


Assistant Manager (London)

As an assistant manager you posses the following qualities:

• Passionate about the Sunspel brand and a deep passion for fashion and luxury

• Highly motivated

• Ability to coach and support other team members

• Maintain and monitor store inventory

• Provide best in class customer experience 

• Well presented with an understanding of the Sunspel brand

• Keep up-to-date and have in-depth knowledge of product; communicate positively about the history and heritage of the brand and the quality of the clothing

• Retail experience

• Must have open availability for a flexible work schedule that meets the needs of the business. Including holidays and weekend shifts

To apply, please send a CV and covering letter to: [email protected]


Customer Service Advisor - Maternity cover

The Company

Sunspel makes beautiful, everyday clothing that forms the foundation of the modern luxury wardrobe. We have been handcrafting garments and innovating unique fabrics in the UK for over 160 years, building a global reputation for uncompromising quality, timeless design, and luxury fabrics. We believe in making clothes with care. We care about where we source our materials from, the people we work with and the quality of everything we do.

The Role

The role of Customer Service Advisor is essential in providing an excellent shopping and service experience to all our customers. The Customer Services Advisor will work within a team to ensure accurate, on time and safe delivery of all orders, as well as driving sales and answering customer enquiries via phone, email and live chat. It is vital that we not only ensure that all orders are delivered promptly and correctly, but that we make customer satisfaction a priority at all time. 

Responsibilites

  • Provide excellent customer service is a pivotal part of this role. You will place orders, process exchanges and refunds, and answer any questions all in a prompt, courteous and efficient manner.
  • You will communicate with customers via the phone, email, live chat.
  • Work with the warehouse can carriers to ensure that the customer has the best delivery experience.
  • Aid with the supervising and maintaining of the customers online shopping journey, ensuring imagery, descriptions, FAQ’s and content are correct.
  • Look to where at all possible establishing long-term relationships with key customers based on data about their preferences, behaviours and purchases.
  • Fraud checking and processing all orders that come through the website.
  • Process returns and refunds in a timely manner.
  • Confidently liaising with members of the team from other departments, including merchandising, marketing, production and store retail staff

Experience and skills

  • Proven track record of working effectively and efficiently within a customer service or ecommerce environment.
  • Experience with an online luxury retailer would be beneficial.
  • Good administration and numerical skills.
  • Excellent IT skills, including Outlook and Microsoft.
  • Experience with using Zendesk.
  • Passionate about your work with a ‘can-do’ attitude.
  • Excellent verbal and written communication skills.
  • Well organised, systematic and logical.
  • Highly motivated with a disciplined approach to problem solving.

This is a full-time role based at our head office in Long Eaton, Nottingham.

To apply, please send a CV and covering letter to:  [email protected]


Digital Marketing Executive (Nottingham or London)

The Company

Sunspel makes beautiful, everyday clothing that forms the foundation of the modern luxury wardrobe. We have been handcrafting garments and innovating unique fabrics in the UK for over 160 years, building a global reputation for uncompromising quality, timeless design, and luxury fabrics. We believe in making clothes with care. We care about where we source our materials from, the people we work with and the quality of everything we do.

We have an exciting opportunity within our business; we are looking for a Digital Marketing Executive who is engaged and excited by our brand.

Responsibilites

  • Defining and delivering effective localised email marketing campaigns across multiple territories and languages
  • Building and testing emails from pre-designed HTML templates
  • Working with translators to ensure content is delivered in an efficient and timely manner
  • Collaborating with our creative team on concepts for new email templates and reviewing existing templates
  • Working with our account manager at Ometria to continually look for ways to improve performance across the email channel
  • Support the development of a personal and relevant customer experience using segmentation and targeting
  • Performance analysis and reporting for marketing campaigns
  • Collaborating with the wider marketing team to deliver direct mail and gifting campaigns using customer data and segmentation
  • Supporting all digital marketing channels as required, working with the internal team and external agencies.

Experience and skills

You will have experience in the following essential areas:

  • 2+ years’ email marketing experience in an eCommerce environment, preferably in the fashion or luxury sectors
  • Experience using ESPs, ideally Ometria
  • Using customer data to develop marketing insight and increase sales
  • Using data to create customer and email segmentation
  • Excellent knowledge of Google Analytics
  • Knowledge and experience of working with basic HTML
  • An eye for detail

The is a full time role and may be based either in our office in Long Eaton near Nottingham or in London.

To apply, please send a CV and covering letter to:  [email protected]


Merchandise Admin Assistant (Nottingham)

The Company

Sunspel makes beautiful, everyday clothing that forms the foundation of the modern luxury wardrobe. We have been handcrafting garments and innovating unique fabrics in the UK for over 160 years, building a global reputation for uncompromising quality, timeless design, and luxury fabrics. We believe in making clothes with care. We care about where we source our materials from, the people we work with and the quality of everything we do.

The Role

We are looking to expand our existing merchandising function to help manage the exciting growth as Sunspel expands globally. The Merchandising team ensure our products are in the right place at the right time-whether in store, online or wholesale.  They use high level strategic and commercial planning to build the range with our Design and Production teams. The Merchandise Admin Assistant will report in to the Merchandisers and will be responsible for ensuring stock is moved effectively and efficiently around the company as well as assisting in administrative tasks for the department.

Responsibilites

  • To be responsible for the flow of stock through the business-managing allocation to stores and ensuring both online and stores have the right stock at the right time.
  • Reviewing best/worst sellers to inform allocation and replenishment decisions.
  • To be the main point of contact for all stores regarding stock availability and stock delivery to stores, both replenishment and launch.
  • Support retail store teams with administration, stock adjustments and write offs.
  • To be the main point of contact with the warehouse and liaising around delivery issues and problem orders.
  • Support the merchandising team with production of daily/weekly reporting for Trading
  • Supporting the merchandising team with Ad-hoc Analysis.
  • Supporting the merchandising team with admin work.

Experience and skills

The following skills, qualifications and experience are preferred:

  • Strong numerical and analytical skills
  • PC literate with knowledge of Excel
  • Previous merchandise/retail experience is advantageous but not essential

The following attributes are essential:

  • Ability to work well both independently or collaboratively
  • Excellent communication skills
  • Good time management skills with the ability to plan, organise and prioritise tasks under pressure to meet deadlines.

The is a full time role and will be based either in our head office in Long Eaton near Nottingham.

To apply, please send a CV and covering letter to:  [email protected]


Wholesale Account Manager (London)

The Company

Sunspel makes beautiful, everyday clothing that forms the foundation of the modern luxury wardrobe. We have been handcrafting garments and innovating unique fabrics in the UK for over 160 years, building a global reputation for uncompromising quality, timeless design, and luxury fabrics. We believe in making clothes with care. We care about where we source our materials from, the people we work with and the quality of everything we do.

The Role

We are looking to expand our wholesale sales team as Sunspel continues to grow. As a Wholesale Account Manager within the Sunspel sales team, you will be required to ensure our brand is positioned in the best stores globally, whilst meeting sales targets set with you. You will be required to work with your Line Manager to support the sales strategy, collaborate with buyers, and drive in-season and forward orders.  

Responsibilites

  • Manage current account base while proactively seeking out potential target customers in accordance with company strategy.
  • Set up seasonal appointments with existing and potential customers in the UK as well as International (ROW) markets not currently handled by agents/distributors.
  • Represent the brand and present the collection to new and existing customers at trade shows/showrooms.           
  • Maintain regular contact with customer base in order to manage sell throughs and continuity stock levels.
  • Implement in depth product training and in-store incentives to drive sales.
  • Process and receive samples, maintaining a high level of visual standards in the showroom.
  • Travel to regional trade fairs to meet customers and promote the brand.
  • Work closely with wholesale admin to manage orders, feedback and returns.

Experience and skills

The following skills, qualifications and experience are preferred:

  • Strong understanding of Men’s luxury/Contemporary fashion market. 
  • Strong sales and customer service skills.
  • Team player, self-motivated, and confident.       
  • Proficient in MS Office (Excel, Word, Outlook, etc).
  • Fluent level of English.
  • Hands on approach, with a strong sense of ownership and accountability.
  • Ability to prioritize and multi-task.

This is a full-time role based at our office in Chiltern Street, London.

To apply, please send a CV and covering letter to:  [email protected]


Senior Wholesale Administrator (Nottingham)

The Company

Sunspel is an authentic British clothing brand with a textile’s heritage going back 150 years. The company originated as a manufacturer of jersey underwear and boxer shorts, and still runs its original UK factory in Long Eaton, Nottingham producing finest quality cotton T-Shirts. The brand now extends to a full range of wardrobe essentials from shirting to outerwear, with exceptional quality and stylish, simple design at its core. It now has five stores in London, and stores in New York and Tokyo. It is stocked in various luxury international retailers and has a thriving online business.

The Role

The role of Senior Wholesale Administrator is essential in providing an excellent service to all our Wholesale customers. We ship worldwide and this role is pivotal within our existing team to ensure all orders are processed and delivered on time and in full. This is a varied role that requires accuracy, excellent time management and a flexible approach in working practices.

Responsibilites

  • Be wholly responsible for the input, maintenance, shipping and any subsequent returns of orders for Key Wholesale accounts and ensuring we adhere to any bespoke requirements
  • Liaise with the Finance team to ensure credit terms are met and invoices are paid in full and on time
  • Liaise with the Sales Team to ensure the smooth onboarding of new customers
  • Monitor, review and allocate stock to ensure all orders are fulfilled
  • Maintain a high standard of account administration and housekeeping, paying attention to any specific customer and shipping requirements and ensure the accurate creation of export paperwork
  • Utilise and help to maintain our B2B system
  • Develop strong relationships with the sales teams, internal stakeholders and Wholesale accounts
  • Contribute ideas and show initiative in continually improving work processes to achieve greater efficiency
  • Monitor, meet and report on agreed KPIs

Experience and skills

  • Previous experience in customer service/order management role, with strong relationship management skills
  • Excellent and accurate verbal & written communication skills
  • Good level of IT skills, with a full understanding and experience of using Microsoft Office, including Excel
  • Close attention to detail
  • Self-motivated with the ability to balance team & individual tasks, whilst appropriately managing priorities
  • Excellent planning & organisation skills, with proven ability to work to deadlines
  • Professional approach at all times
  • Ability to work as a team and independently, with a positive 'can do' attitude
  • Willing to adapt & be flexible to take on new challenges, with a willingness to learn new skills
  • Highly motivated with a disciplined approach to problem solving
  • Experience of overseas shipping and production of appropriate paperwork
  • Experience of stock management

This is a full-time role based at our head office in Long Eaton, Nottingham.

To apply, please send a CV and covering letter to:  [email protected]


Store Manager (London)

The Company

Sunspel is an authentic British clothing brand with a textile’s heritage going back 150 years. The company originated as a manufacturer of jersey underwear and boxer shorts, and still runs its original UK factory in Long Eaton, Nottingham producing finest quality cotton T-Shirts. The brand now extends to a full range of wardrobe essentials from shirting to outerwear, with exceptional quality and stylish, simple design at its core. It now has five stores in London, and stores in New York and Tokyo. It is stocked in various luxury international retailers and has a thriving online business.

The Role

We have an exciting opportunity for an experienced Store Manager to join our London Retail team.

Responsibilites

  • Managing the store and employees, creating a positive and motivational environment, encouraging them to generate sales and provide exceptional customer service
  • Exceeding storeand personal targets and KPIs
  • Ensuring the storeis always presentable and according to merchandising standards
  • Analysing sales and key performance indicators and taking the required actions to drive these
  • Reaching out and maintaining a good relationship with local businesses and neighbours
  • Administrative duties such as reporting daily sales figures to head office, organising the staff rota and payroll
  • Responsible for hiring and team development
  • Responsible for store stock management
  • Responsible for driving store marketing and VIP client relationships

Experience and skills

  • Minimum of 2 years retail experience
  • Sales driven and results oriented
  • Organised and service minded
  • Able to multi-task and delegate tasks
  • Excellent written and verbal skills

To apply please send a CV and covering letter to: [email protected]