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DELIVERY & RETURNS

Please note: Due to the disruption to shipping services caused by Covid-19, deliveries may take longer than usual to reach you. We are working with our logistics partners to ensure that they get to you as quickly and in the safest way possible. Thank you for your patience and support.

DELIVERY SUMMARY

  Location Cost Free shipping Estimated delivery times
  UK £0.00 Free for all orders 1-2 working days
  US £0.00 Free for all orders 1-3 working days
  EURO £0.00 Free for all orders 1-3 working days*
  ROW £0.00 Free for all orders 1-4 working days
(with some remote island exceptions)

For any urgent queries, please contact our customer services team who are always on hand to help during the office hours of 9am-5pm GMT, Monday-Friday (excluding UK Bank Holidays). Call us on +44 (0) 115 973 5292 or alternatively email us on customerservice@sunspel.com

Please note: Due to courier restrictions we cannot deliver to PO Box addresses or APO addresses.

SHIPPING TO UK

Shipping for all orders is free.

Delivery time estimate: 1-2 working days UK mainland (DPD), and 1-3 working days (Royal Mail) beyond UK mainland. Please note, for next day delivery, orders must be placed by 1pm GMT Monday – Friday. Orders placed after this time will be delivered the following working day.

Please make sure you have selected Shipping to: United Kingdom in the header (for desktop) or in the menu (for mobile).

All orders for delivery to mainland UK are shipped via DPD’s next working day delivery service. Please ensure you provide a correct mobile number and email address as DPD will update you on a delivery window by text and email.

Outside the UK mainland, orders are shipped via Royal Mail ‘Signed For’ and can take 1-3 working days. Due to courier restrictions we cannot deliver to PO Box addresses or APO addresses.

SHIPPING TO USA

Shipping for all orders is free.

Delivery time estimate: 1-3 working days (subject to customs clearance). Due to courier restrictions, we are afraid we cannot deliver to PO Boxes.

Please make sure you have selected Shipping to: United States in the header (for desktop) or in the menu (for mobile).

We now prepay all custom taxes and duties for all deliveries to the US. All you pay is the price you see at checkout, and product is less likely to be held at customs. However, random spot checks do occur on occasion. We use DHL for all US orders, on a fully tracked service, and work closely with them to ensure your order is received promptly.

SHIPPING TO THE EUROZONE

Shipping for all orders is free.

*Delivery time estimate: 1-3 working days for Central and Western Europe, 4-6 days for Eastern and Southern Europe. Due to courier restrictions, we are afraid we cannot deliver to PO Boxes.

Please make sure you have selected the relevant delivery country from Shipping to: in the header (for desktop) or in the menu (for mobile).

We deliver to the following European countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden and Vatican City.

SHIPPING TO REST OF THE WORLD

Shipping for all orders is free.

Delivery time estimate: 1-4 working days (with some remote island exceptions, and pending clearance from local Customs). Due to courier restrictions, we are afraid we cannot deliver to PO Boxes.

Please make sure you have selected the relevant delivery country from Shipping to: in the header (for desktop) or in the menu (for mobile).

Our rest of world service covers all of Asia, Africa, South America and Australia, as well as the following countries in Europe and North America: Norway, Ukraine, Switzerland, Canada and Mexico.

Your order will be sent from the UK, and if import duties apply, you will need to pay these upon receipt.

GENERAL SHIPPING INFORMATION

DESPATCH TIMING OF ORDERS

We aim to despatch all orders within 1 working day of being placed, and on the same day for orders placed by 1pm GMT Monday to Friday. Please note that during busy periods and in sale, this is sometimes not possible and we regret we cannot make any amendments to purchases once ordered.

USING A DIFFERENT SHIPPING ADDRESS

If you don’t think you’ll be at home to receive your parcel, please give us an alternative address if it suits you better – for example, your work address.

IF YOU AREN’T IN WHEN THE DELIVERY ARRIVES

Our delivery partners will leave a notice card with contact details explaining any next steps in order for you to receive your order.

IF THERE ARE DELAYS

We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery.

SHIPPING COSTS IF YOUR ORDER COMES IN TWO DELIVERIES

Even if your order arrives in two packages you will only pay one shipping cost for your order, regardless of how many parcels we send out to you.

REPLACEMENT FOR NON-DELIVERED GOODS TO US, CANADA AND REST OF WORLD

In the event that an order shipped to US, Canada or Rest of the World regions does not arrive within the approximate delivery period stated, we will do our best to assist in tracking your order but this can be difficult with postal deliveries. Where there has been no delivery beyond 21 working days, we will process a replacement order.

CONTACTING US ABOUT YOUR ORDER DELIVERY

If you have any specific queries regarding delivery, please contact us at customerservice@sunspel.com or alternatively call us on +44 (0) 115 973 5292 and we will do everything we can to help. Please note our office hours are 9am to 5pm GMT, Monday to Friday.

ONLINE RETURNS POLICY

If for any reason you want to return something or exchange it for a different size or colour, you can do so within 28 days of delivery. (14 days for sale items).

Please note: If you are unable to return an unwanted item due to disruption caused by Covid-19, we will honour a late return as long as it meets the other terms of our returns policy. Please see below. Contact our customer services team if you have further questions.

If your product is faulty please contact customer services as soon as possible who will be able to assist you.

Returns need to be new, unused, in a saleable condition in their original packaging, and with all the labels, tags, any security devices or seals intact. Underwear and swimwear must be unworn.

Please note, you are responsible for paying the postage charges for returning goods to us. We strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us.

We do not refund the original postage and packaging charge. Exchanges are sent out to you free of charge.

Please note:

  • For SALE items the returns window is 14 days from the date of delivery.
  • For UNDERWEAR please return products to us within 14 days of delivery. We will be happy to refund or exchange underwear provided they are in perfect condition, unworn and in their original packaging.
  • For SUNSPEL SETS individual items in the sets are not valid for refund and can only be exchanged with the same item in an alternate size. Refunds are available on return of the whole set.
  • For FOOTWEAR, the original boxes are considered part of the product, and must be returned in their original condition, within protective packaging.

HOW TO RETURN OR EXCHANGE AN ONLINE PURCHASE

UK

Follow the instructions on the packing slip enclosed with your order, which includes a detachable label with our address on it. Please complete and enclose the Returns Form indicating whether you would like an exchange or a refund.

If you no longer have the packaging slip, please email Sunspel customer services with your name, order number and reason for return. Include whether you would like an exchange or refund and why you are returning the item so that we can improve our service in future.

If you are returning a gift, please remember to include the buyer’s name and their order number. Refunds for items bought as gifts can only be given to the original payer. If you exchange an item, we can’t stop the payer from being notified.

Postage charges for returning goods are your responsibility. Please request a proof of postage in case the parcel is lost in transit.

We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 28 days for your return or exchange to be processed.

You may return online orders in person to our London stores. Please be aware these will be sent on to our warehouse who will process your return.

Please send all returns to:

Sunspel Returns,
Torque Logistics,
Wortley Moor Road,
Leeds
LS12 4JH

For further assistance please contact our customer service team by email at customerservice@sunspel.com or call us on +44 (0) 115 973 7860. Please note our office hours are 9am to 5pm GMT, Monday to Friday.

USA

Follow the instructions on the packing slip enclosed with your order, which includes a detachable label with our address on it. Please complete and enclose the Returns Form indicating whether you would like an exchange or a refund.

If you no longer have the packaging slip, please email Sunspel customer services with your name, order number and reason for return. Include whether you would like an exchange or refund and why you are returning the item so that we can improve our service in future.

If you are returning a gift, please remember to include the buyer’s name and their order number. Refunds for items bought as gifts can only be given to the original payer. If you exchange an item, we can’t stop the payer from being notified.

Postage charges for returning goods are your responsibility. Please retain your shipping documentation and tracking number until the refund has been processed.

We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 28 days for your return or exchange to be processed.

You may return online orders in person to our New York store. Please be aware these will be sent on to our warehouse who will process your return.

Please send all returns to:

Sunspel Returns
605 Bohannon Road
Fairburn
GA 30213-2899

For further assistance please contact our customer service team by email at customerservice@sunspel.com or call us on +44 (0) 115 973 7860. Please note our office hours are 9am to 5pm GMT, Monday to Friday.

EUROPE

Follow the instructions on the packing slip enclosed with your order, which includes a detachable label with our address on it. Please complete and enclose the Returns Form indicating whether you would like an exchange or a refund.

If you no longer have the packaging slip, please email Sunspel customer services with your name, order number and reason for return. Include whether you would like an exchange or refund and why you are returning the item so that we can improve our service in future.

If you are returning goods from outside of the UK, ensure that the parcel and any paperwork attached to it are clearly marked as ‘returned goods’. This will avoid your parcel being held by UK customs and incurring duties, which we do not pay and may result in the package being returned to you.

If you are returning a gift, please remember to include the buyer’s name and their order number. Refunds for items bought as gifts can only be given to the original payer. If you exchange an item, we can’t stop the payer from being notified.

Postage charges for returning goods are your responsibility. Please retain your shipping documentation and tracking number until the refund has been processed.

We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 28 days for your return or exchange to be processed.

Please send all returns to:

Sunspel Returns,
Torque Logistics,
Wortley Moor Road,
Leeds
LS12 4JH

For further assistance please contact our customer service team by email at customerservice@sunspel.com or call us on +44 (0) 115 973 7860. Please note our office hours are 9am to 5pm GMT, Monday to Friday.

REST OF WORLD

Follow the instructions on the packing slip enclosed with your order, which includes a detachable label with our address on it. Please complete and enclose the Returns Form indicating whether you would like an exchange or a refund.

If you no longer have the packaging slip, please email Sunspel customer services with your name, order number and reason for return. Include whether you would like an exchange or refund and why you are returning the item so that we can improve our service in future.

If you are returning goods from outside of the UK, ensure that the parcel and any paperwork attached to it are clearly marked as ‘returned goods’. This will avoid your parcel being held by UK customs and incurring duties, which we do not pay and may result in the package being returned to you.

If you are returning a gift, please remember to include the buyer’s name and their order number. Refunds for items bought as gifts can only be given to the original payer. If you exchange an item, we can’t stop the payer from being notified.

If you are returning a gift, please remember to include the buyer’s name and address as well as your own. Refunds for items bought as gifts can only be given to the original payer. If you exchange an item, we can’t stop the payer from being notified.

Postage charges for returning goods are your responsibility. Please retain your shipping documentation and tracking number until the refund has been processed.

We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 28 days for your return or exchange to be processed.

Please send all returns to:

Sunspel Returns,
Torque Logistics,
Wortley Moor Road,
Leeds
LS12 4JH

For further assistance please contact our customer service team by email at customerservice@sunspel.com or call us on +44 (0) 115 973 7860. Please note our office hours are 9am to 5pm GMT, Monday to Friday.

IN STORE RETURNS POLICY

If for any reason you want to return something that you bought in-store, you can do so at any of our London or New York stores within 14 days of purchase. If you wish to exchange an item, you may do so within 28 days.

Please bring the product you wish to return or exchange to the store with proof of purchase and our staff will process your refund or exchange.

Please note that refunds for items bought as gifts can only be given to the original payer. If you have a gift receipt you can exchange the gift for another item of equal value in store.

Please note:

  • We do not offer refunds on SALE items, but you may exchange any item bought in the SALE for another SALE item in store within 7 days of purchase.
  • For UNDERWEAR we are not able to refund or exchange underwear in store.
  • For SUNSPEL SETS individual items in the sets are not valid for refund and can only be exchanged with the same item in an alternate size. Refunds are available on return of whole sets.
  • For FOOTWEAR, we are able to offer a refund or exchange provided the item is unworn and in perfect condition.
  • Items bought in the Sunspel Factory Store store are final sale and cannot be refunded or exchanged.