We have always been innovators, with a history of introducing new kinds of clothes and developing our own unique fabrics. Today we draw on our rich heritage to create clothes that are both timeless and modern. Sunspel has always been a peculiar combination of tradition and innovation.

The company is based in Long Eaton, near Nottingham, in the factory we have occupied for the best part of a century. We continue to draw on the traditional clothing techniques and expertise of the Nottingham area where the company was founded back in 1860. We also have offices in London, where the marketing, online and wholesale team reside.

We are always on the lookout for interested, knowledgeable individuals with a passion for craftsmanship and exceptional customer service. If you’d like to speculatively send through your CV, we’ll always consider you when a suitable position does become available.

If you think you’d be a positive addition to our store team, you can email your CV to: recruitment@sunspel.com

Our Company
Sunspel is renowned for its authentic British heritage of over 150 years and for mastering the art of timeless, luxurious, everyday clothing.  Heritage and innovation combine beautifully to deliver collections of exceptional quality and style with understated design at their core. Sustainability is at the heart of the brand, and we remain a family-style business, sourcing our cotton direct from farmers and manufacturing mostly in the UK. 

Sunspel has boutiques in London, New York and Tokyo and is stocked in some of the most luxurious retailers globally. The business has experienced exceptional growth and success over recent years with a thriving online division. This is an extremely exciting time for the brand, and we are strengthening our teams in order to lead and nurture growth in the coming years. The successful candidate will play a key part in building the future of Sunspel whilst being part of a committed, passionate, and inspiring team with a strong entrepreneurial spirit. 

The Role

The role of Wholesale Administrator is essential in providing an excellent service to all of our Wholesale customers. We ship worldwide and the role of Wholesale Administrator will work within our existing team to ensure all orders are processed and delivered on time and in full.

This is a varied role that requires accuracy, excellent time management and a flexible approach in working practices.

Key Responsibilities

• Process In Season and forward orders from our B2B system and issue order confirmations
• Set up new accounts, following credit checks
• Generate paperwork and process the shipment of seasonal samples and any returns into the business
• Raise and submit invoices and monitor shipments to key accounts to obtain PODs
• Support Team Leader & Senior role with stock review, movement and allocation for all warehouse locations
• Communicate any necessary updates to wholesale accounts
• Attend relevant internal meetings and report back to the team with updates
• Support the Team Leader in the Risk and Reconcile process following seasonal order book closure
• Support any additional administration tasks needed by the rest of the team, as and when required

Skills & Experience

• Previous experience in an Administration role
• Excellent and accurate written communication skills
• Good level of IT skills, with a full understanding and experience of using Microsoft Excel
• Close attention to detail
• Excellent planning & organisation skills, with proven ability to work to deadlines
• Ability to work as a team and independently, with a positive 'can do' attitude
• Willing to adapt & be flexible to take on new challenges, with a willingness to learn new skills
  

This is a full-time role based at our head office in Long Eaton, Nottingham.
To apply, please send a CV and covering letter to: recruitment@sunspel.com

The Role

We have an exciting opportunity for an experienced Sales Associate to join our store in Edinburgh on a part-time basis working 24 hours per week. As a Sales Associate you possess the following qualities:

• Passionate about the Sunspel brand and a deep passion for fashion and luxury
• Reliable and punctual
• Highly motivated
• A team-player with self-initiative; take active involvement in your own learning and take ownership of your part in the team dynamic
• Assist management in overseeing day-to-day operations of store
• Well presented with an understanding of the Sunspel brand
• Keep up-to-date and have in-depth knowledge of product; communicate positively about the history and heritage of the brand and the quality of the clothing
• Retail Experience

Candidates must have full flexibility and open availability to work across a 7-day schedule. This includes weekends and bank holidays, with shifts that may vary from week to week according to business needs.

To apply, please email a copy of your CV to retailcareers@sunspel.com

The Role

We have an exciting opportunity for an experienced Sales Associate to join our beautiful store in Chelsea, London working 13.5 hours a week, over Saturdays and Sundays.

As a sales associate you possess the following qualities:

• Passionate about the Sunspel brand and a deep passion for fashion and luxury.
• Reliable and punctual.
• Highly motivated.
• A team-player with self-initiative; take active involvement in your own learning and take ownership of your part in the team dynamic.
• Assist management in overseeing day-to-day operations of store.
• Well presented with an understanding of the Sunspel brand.
• Keep up-to-date and have in-depth knowledge of product; communicate positively about the history and heritage of the brand and the quality of the clothing.
• Retail Experience in fashion.

Candidates must have full flexibility and open availability to work across a 7-day schedule. This includes weekends and bank holidays, with shifts that may vary from week to week according to business needs.

To apply, please email a copy of your CV to retailcareers@sunspel.com

The Role

We have an exciting opportunity for an experienced Sales Associate to join our beautiful store in Notting Hill, London working 24 hours a week over 3 days (two of these days to be either Friday & Saturday or Saturday & Sunday).

As a sales associate you possess the following qualities:

• Passionate about the Sunspel brand and a deep passion for fashion and luxury.
• Reliable and punctual.
• Highly motivated.
• A team-player with self-initiative; take active involvement in your own learning and take ownership of your part in the team dynamic.
• Assist management in overseeing day-to-day operations of store.
• Well presented with an understanding of the Sunspel brand.
• Keep up-to-date and have in-depth knowledge of product; communicate positively about the history and heritage of the brand and the quality of the clothing.
• Retail Experience in fashion.

Candidates must have full flexibility and open availability to work across a 7-day schedule. This includes weekends and bank holidays, with shifts that may vary from week to week according to business needs.

To apply, please email a copy of your CV to retailcareers@sunspel.com

The Role

We have an exciting opportunity for an experienced Sales Associate to join our London Retail team.

As a sales associate you possess the following qualities:

• Passionate about the Sunspel brand and a deep passion for fashion and luxury.
• Reliable and punctual.
• Highly motivated.
• A team-player with self-initiative; take active involvement in your own learning and take ownership of your part in the team dynamic.
• Assist management in overseeing day-to-day operations of store.
• Well presented with an understanding of the Sunspel brand.
• Keep up-to-date and have in-depth knowledge of product; communicate positively about the history and heritage of the brand and the quality of the clothing.
• Retail Experience in fashion.

Candidates must have full flexibility and open availability to work across a 7-day schedule. This includes weekends and bank holidays, with shifts that may vary from week to week according to business needs.

To apply, please email a copy of your CV to retailcareers@sunspel.com

The Role

Sunspel is looking for an experienced Customer Service Representative to join our team on a temporary basis and play a key role in delivering an exceptional customer experience.

As the voice of Sunspel, you will ensure every interaction reflects the quality and care our brand is known for. Working collaboratively within the team, you’ll oversee accurate and timely order fulfilment, support customers across phone, email and live chat, and help drive sales through thoughtful, informed service.

This role is central to our success, ensuring every order arrives safely and every customer feels valued, supported and inspired to return.

Key Responsibilities

• Providing excellent customer service is a pivotal part of this role. A large proportion of the role is email based which will require the customer service representative to deliver a high level accurate full response. You will communicate with customers via phone, email and live chat.
• Work with the warehouse and carriers to ensure that the customer has the best delivery experience. Liaise with couriers to locate lost or missing parcels. 
• Aid with the supervising and maintaining of the customers online shopping journey, ensuring imagery, descriptions, FAQ’s and content are correct. 
• Look to where at all possible establishing long-term relationships with key customers based on data about their preferences, behaviours and purchases.
• Fraud checking and processing all orders that come through the website.
• Process returns and refunds in a timely manner.
• Confidently liaising with members of the team from other departments, including merchandising, marketing, production and store retail staff 

Skills & Experience

• Proven track record of working effectively and efficiently within a customer service environment. 
• Experience with an online luxury retailer would be beneficial. 
• Good administration and numerical skills. 
• Excellent IT skills, including Outlook and Microsoft. 
• Experience with using Freshdesk and Shopify would be beneficial. 
• Passionate about your work with a ‘can-do’ attitude. 
• Excellent verbal and written communication skills. 
• High level of attention to detail
• Well organised, systematic and logical. 
• Highly motivated with a disciplined approach to problem solving. 

Working Pattern

This is a full-time, on-site role based at our Long Eaton site, working 37.5 hours per week across five days.

Shifts are scheduled on a rota basis within our operating hours of 8:00am to 8:00pm, Monday to Sunday, with two rest days per week. This is a temporary position of 6 months, with the possibility to lead to permanent.

To apply, please email a copy of your CV to recruitment@sunspel.com