Start your return through our online returns portal.

Simply follow the steps and choose the option that suits you best. You can return your order in one of three ways:

• Print a return label
• Arrange your own return
• Return in store

Should you choose to arrange your own return, postage costs will remain your responsibility. We recommend using a tracked service and retaining your proof of postage until your refund has been successfully processed.

Exchanges
For exchanges, please contact our Customer Service team directly at customerserviceEU@sunspel.com to arrange.

Online Returns Policy
If for any reason you wish to return or exchange an item, you may do so within 14 days of delivery.

Please ensure your dispatch note is included with your return, as we may be unable to process your refund or exchange without it.

Kindly return items from each order separately. We are unable to accept parcels that contain items from multiple orders.

All items must be returned in a new, unused, and saleable condition, with all original packaging, labels, tags, and any security devices or seals remaining intact.

Please note

• We will be happy to refund or exchange UNDERWEAR and SWIMWEAR provided they are unworn and in their original packaging.
• For FOOTWEAR the original boxes are considered part of the product, and must be returned in their original condition, within protective packaging.
• For FRAGRANCES they must be unused and with all tamper-resistant seals, packaging and cellophane intact. Please follow any labelling and packaging guidelines produced by the courier used for your return.

We aim to process all returns with the utmost efficiency. During particularly busy periods, please allow up to 7–10 days for completion. Should your preferred exchange be unavailable, a full refund will be issued in its place. You will receive confirmation by email as soon as your return has been processed.

Refunds for gifted items can only be issued to the original purchaser. In the case of an exchange, please note that the original purchaser may still receive a notification.

If your product is faulty, please contact customer services team, customerserviceEU@sunspel.com as soon as possible who will be able to assist you. For full details, please see our Terms and Conditions.

For any further assistance please contact our customer service team by email at customerserviceEU@sunspel.com or call us on +44 (0) 115 973 7860. Please note our office hours are 9am to 6pm (UK time), Monday to Friday.