Careers

The company is based in Long Eaton, near Nottingham, in the factory we have occupied for the best part of a century. We continue to draw on the traditional clothing techniques and expertise of the Nottingham area where the company was founded back in 1860. We also have offices in London, where the marketing, online and wholesale team reside.

We have always been innovators, with a history of introducing new garments and developing our own unique fabrics. Today we draw on our rich heritage to create clothes that are both timeless and modern.

We are always on the lookout for interested, knowledgeable individuals with a passion for craftsmanship and exceptional customer service. If you’d like to speculatively send through your CV, we’ll always consider you when a suitable position does become available.

To apply, please send your CV and covering letter to recruitment@sunspel.com

Customer Service Representative

The Company

Sunspel makes beautiful everyday clothes that are the foundation of the modern wardrobe. The brand has been hand-crafting garments in the UK for 160 years, building a global reputation for uncompromising quality, timeless design and luxury fabrics. Sunspel believes in making clothes with great care and attention to detail, an attitude that extends to everything the company does, from sourcing raw materials to the people it works with. Sunspel has a strong sense of tradition and uses this as a springboard to shape the future.

The Role

Sunspel are now looking for an experienced Customer Service Representative, to join the team. The role of Customer Service Representative is essential in providing an excellent shopping and service experience to all our customers. The Customer Service Representative will work within a team to ensure accurate, on time and safe delivery of all orders, as well as driving sales and answering customer enquiries via phone, email and live chat. It is vital that we not only ensure that all orders are delivered promptly and correctly, but that we make customer satisfaction a priority at
all time.

Key Responsibilities

  • Providing excellent customer service is a pivotal part of this role. A large proportion of the role is email based which will require the customer service representative to deliver a high level accurate full response.
  • You will communicate with customers via the phone, email and live chat.
  • Work with the warehouse and carriers to ensure that the customer has the best delivery experience. Liaise with couriers to locate lost or missing parcels.
  • Aid with the supervising and maintaining of the customers online shopping journey, ensuring imagery, descriptions, FAQ’s and
    content are correct.
  • Look to where at all possible establishing long-term relationships with key customers based on data about their
    preferences, behaviours and purchases.
  • Fraud checking and processing all orders that come through the website.
  • Process returns and refunds in a timely manner.
  • Confidently liaising with members of the team from other departments, including merchandising, marketing, production and store retail staff.

Experience and skills

  • Proven track record of working effectively and efficiently within a customer service environment.
  • Experience with an online luxury retailer would be beneficial.
  • Good administration and numerical skills.
  • Excellent IT skills, including Outlook and Microsoft.
  • Experience with using Freshdesk and Shopify would be beneficial.
  • Passionate about your work with a ‘can-do’ attitude.
  • Excellent verbal and written communication skills.
  • High level of attention to detail.
  • Well organised, systematic and logical.
  • Highly motivated with a disciplined approach to problem solving.

This is a full-time role based at our head office in Long Eaton, Nottingham.

To apply, please attach a CV and covering letter to the following link:

https://hr.breathehr.com/v/customer-service-representative-33984

Visual Merchandiser

The Company

Sunspel makes beautiful everyday clothes that are the foundation of the modern wardrobe. The brand has been hand-crafting garments in the UK for 160 years, building a global reputation for uncompromising quality, timeless design and luxury fabrics. Sunspel believes in making clothes with great care and attention to detail, an attitude that extends to everything the company does, from sourcing raw materials to the people it works with. Sunspel has a strong sense of tradition and uses this as a springboard to shape the future.

The Role

As Visual Merchandiser you will contribute to the advertising, marketing and sales efforts by developing and taking charge of the visual look of our stores and products. You will be the ultimate ambassador for the Sunspel brand creating a store image that promotes the brand, showcases our products and delights our customers.

Key Responsibilities

  • Contribute to the design and implement window and in store visual merchandising schemes (windows, mannequins, displays, styling) in line with the Sunspel brand guidelines and company image standards.
  • Partner with the merchandising team to prepare and execute store zoning and product rotation.
  • Partner with the CEO, Creative Director, and Marketing/Merchandising to analyse selling information and assess merchandising needs based on business trends and performance.
  • As the Visual Merchandising expert identify visual merchandising trends and challenges and propose solutions to the senior team.
  • Share qualitative and photographic feedback with a VM report showing before and after each product rotation and visual merchandising intervention.
  • Plan all visual merchandising projects, supporting the retail and wholesale teams from layout of project to floorplan to display. Communicate with stores for preparation, arrangement installation and dismantle for all VM projects.
  • Work with PR/Marketing to execute special events.
  • Organise project installations (window, façade, props, furniture lighting etc) and arrange transportation and delivery of all VM tools for displays.
  • Budget management of all activities related to visual merchandising.
  • Take control of the order and inventory of VM tools and fixtures for all stores.
  • Input during Edit Days for all retail and wholesale VM projects.

Experience and skills

  • At least 3 years of retail visual merchandising experience preferably in the luxury fashion industry.
  • Strong visual skills and aesthetic sensibility.
  • Excellent executional skills.
  • Excellent verbal and written communication skills with ability to work across all levels of the business to drive commercial success.
  • Strong interpersonal skills.
  • Problem solving skills.
  • Ability to influence and lead change, flexible and receptive to constructive feedback.
  • Customer service focused with excellent attention to detail.
  • Proficient with Microsoft applications.

Why join Sunspel

  • We offer competitive pay and benefits.
  • Online employee discount
  • Generous uniform allowance
  • Your wellbeing is important to us, we offer benefits to enable you to take care of your physical health (healthcare cash plan, cycle to work scheme) mental wellbeing, financial security, (via our wellbeing platform) and access to 24 hour Employee Assistance Programme to help you achieve overall wellness in your life.
  • Generous employee discount and uniform allowance, plus access to Sunspel Rewards (Discount platform)
  • Training specific to your role.
  • Pension scheme.

This is a full-time role based at our London stores with some occasional travel.

To apply, please attach a CV and covering letter to the following link:

https://hr.breathehr.com/recruitment/vacancies/33398?identifier=sunspel

Store Manager (London)

The Role
We have an exciting opportunity for an experienced Store Manager to join our London Retail team.

Key Responsibilities

  • Managing the store and employees, creating a positive and motivational environment, encouraging them to generate sales and provide exceptional customer service.
  • Exceeding store and personal targets and KPIs.
  • Ensuring the store is always presentable and according to merchandising standards.
  • Analysing sales and key performance indicators and taking the required actions to drive these.
  • Reaching out and maintaining a good relationship with local businesses and neighbours.
  • Administrative duties such as reporting daily sales figures to head office, organising the staff rota and payroll.
  • Responsible for hiring and team development.
  • Responsible for store stock management.
  • Responsible for driving store marketing and VIP client relationships.

Experience and skills

  • Minimum of 2 years retail experience.
  • Sales driven and results oriented
  • Organised and service minded.
  • Able to multi-task and delegate tasks.
  • Excellent written and verbal skills.

To apply please send a CV and covering letter to: retailcareers@sunspel.com

Assistant Store Manager (London)

The Role
We have an exciting opportunity for an experienced Assistant Store Manager to join our London Retail team.

Key Responsibilities

  • Managing the store and employees, creating a positive and motivational environment, encouraging them to generate sales and provide exceptional customer service.
  • Exceeding store and personal targets and KPIs.
  • Ensuring the store is always presentable and according to merchandising standards.
  • Analysing sales and key performance indicators and taking the required actions to drive these.
  • Reaching out and maintaining a good relationship with local businesses and neighbours.
  • Administrative duties such as reporting daily sales figures to head office, organising the staff rota and payroll.
  • Supporting with hiring and team development.
  • Responsible for store stock management.
  • Responsible for driving store marketing and VIP client relationships.

Experience and Skills

  • Minimum of 2 years retail experience.
  • Sales driven and results oriented Organised and service minded.
  • Able to multi-task and delegate tasks.
  • Excellent written and verbal skills.

To apply please send a CV and covering letter to: retailcareers@sunspel.com

Sales Associate (London)

The Role
We have an exciting opportunity for an experienced Sales Associate to join our London Retail team.

As a sales associate you possess the following qualities:

  • Passionate about the Sunspel brand and a deep passion for fashion and luxury.
  • Reliable and punctual.
  • Highly motivated.
  • A team-player with self-initiative; take active involvement in your own learning and take ownership of your part in the team dynamic.
  • Assist management in overseeing day-to-day operations of store.
  • Well presented with an understanding of the Sunspel brand.
  • Keep up-to-date and have in-depth knowledge of product; communicate positively about the history and heritage of the brand and the quality of the clothing.
  • Retail Experience.
  • Must have open availability for a flexible work schedule that meets the needs of the business. Including holidays and weekend shifts.

To apply please send a CV and covering letter to: retailcareers@sunspel.com