Careers


We have always been innovators, with a history of introducing new kinds of clothes and developing our own unique fabrics. Today we draw on our rich heritage to create clothes that are both timeless and modern. Sunspel has always been a peculiar combination of tradition and innovation.

The company is based in Long Eaton, near Nottingham, in the factory we have occupied for the best part of a century. We continue to draw on the traditional clothing techniques and expertise of the Nottingham area where the company was founded back in 1860. We also have offices in London, where the marketing, online and wholesale team reside.

We are always on the lookout for interested, knowledgeable individuals with a passion for craftsmanship and exceptional customer service. If you’d like to speculatively send through your CV, we’ll always consider you when a suitable position does become available.

If you think you’d be a positive addition to our store team, you can email your CV to: recruitment@sunspel.com


Our Company
Sunspel is renowned for its authentic British heritage of over 150 years and for mastering the art of timeless, luxurious, everyday clothing.  Heritage and innovation combine beautifully to deliver collections of exceptional quality and style with understated design at their core. Sustainability is at the heart of the brand, and we remain a family-style business, sourcing our cotton direct from farmers and manufacturing mostly in the UK. 

Sunspel has boutiques in London, New York and Tokyo and is stocked in some of the most luxurious retailers globally. The business has experienced exceptional growth and success over recent years with a thriving online division. This is an extremely exciting time for the brand, and we are strengthening our teams in order to lead and nurture growth in the coming years. The successful candidate will play a key part in building the future of Sunspel whilst being part of a committed, passionate, and inspiring team with a strong entrepreneurial spirit. 


Senior Communications and Marketing Manager (London)


Role Purpose
The Senior Communications and Marketing Manager, reporting to the Head of Marketing will develop, execute and manage best in class marketing communication to drive awareness and growth in support of brand objectives across PR, retail and wholesale. This role will also manage the Marketing Assistant developing further their skills to support the growth of the company. 

PR and Marketing Responsibilities
• Develop with the agencies and take ownership of the Sunspel PR strategy that delivers against the Marketing strategy.
• Identify seasonal and core key messages which need to be communicated.
• Work with agencies and Head of Marketing on overall PR objectives and support.
• Create and manage a brand appropriate product placement strategy.
• Identify and deliver opportunities to raise the profile of the Creative Director (image & collection direction) and CEO (brand & business).
• Assume management responsibility for external agencies.
• Build and maintain relationships with relevant journalists and editors, ensuring Sunspel is always front of mind.
• Take the lead on profiling and recruiting unpaid brand ambassadors.
• With the PR agencies organise the press days to drive brand awareness.
• Create and distribute all press releases for the brand.
• To assist with VIP dressing appointments, ensuring that budgets are adhered to.
• Take the lead on sample selections for global agencies at the start of each season, in line with sales and merchandising.
• Oversee the management of samples.
• Organise and manage press events with PR agencies.
• Work on a partnership program to target publishers and other brands that share the same target market to build brand awareness and capture data for future newsletter targeting. ​

Wholesale Partnerships
Brand guardian in market, ensuring brand equity and vision is adhered to at all times.Working closely with the wholesale sales team to align on focus accounts for organic marketing inclusions.Paid partnerships with key accounts to drive brand awareness and sales.Define success metrics for all wholesale marketing digital activity.Nurture and build relationships with key retail contacts to keep Sunspel top of mind and on their radar for relevant marketing stories and product pushes.Monitor the retail competitor space to keep abreast of what the market is doing and to learn from other marketing executions implemented by competitor brands within key wholesale partners.

Retail Marketing
Provide monthly updates to store staff on upcoming marketing activities (e.g. launches, collaborations, key local cultural events).Own and manage the retail marketing activation inclusions with the relevant estates for each store location.Plan and coordinate marketing support for store openings.To support with store events from ideation, briefing, execution and post event performance deep dive, providing clear learnings and recommendations for future events.

To apply, please send a CV and covering letter to: recruitment@sunspel.com


Assistant Store Manager (London)


The Role
We have an exciting opportunity for an experienced Assistant Store Manager to join our London Retail team.

Key Responsibilities
• Managing the store and employees, creating a positive and motivational environment, encouraging them to generate sales and provide exceptional customer service
• Exceeding store and personal targets and KPIs
• Ensuring the store is always presentable and according to merchandising standards
• Analysing sales and key performance indicators and taking the required actions to drive these
• Reaching out and maintaining a good relationship with local businesses and neighbours
• Administrative duties such as reporting daily sales figures to head office, organising the staff rota and payroll
• Supporting with hiring and team development
• Responsible for store stock management
• Responsible for driving store marketing and VIP client relationships

Experience and skills
• Minimum of 2 years retail experience
• Sales driven and results oriented
• Organised and service minded
• Able to multi-task and delegate tasks
• Excellent written and verbal skills

To apply please send a CV and covering letter to: retailcareers@sunspel.com


Customer Service Representative

The Role

Sunspel are now looking for an experienced Customer Service Representative,
to join the team. The role of Customer Service Representative is essential in
providing an excellent shopping and service experience to all our customers.
The Customer Services Representative will work within a team to ensure
accurate, on time and safe delivery of all orders, as well as driving sales and
answering customer enquiries via phone, email and live chat. It is vital that
we not only ensure that all orders are delivered promptly and correctly, but
that we make customer satisfaction a priority at all time. 

Specific responsibilities:

• Providing excellent customer service is a pivotal part of this role. A large proportion of the day to day role is email based which will require the customer service representative to deliver a high level, accurate and full response.

•You will communicate with customers via the phone, email and live chat.

• Work with the warehouse and carriers to ensure that the customer has the best delivery experience. Liaise with couriers to locate lost or missing parcels.

•Aid with the supervising and maintaining of the customers online shopping journey, ensuring imagery, descriptions, FAQ’s and content are correct.

•Look to where at all possible establishing long-term relationships with key customers based on data about their preferences, behaviours and purchases.

•Fraud checking and processing all orders that come through the website.

•Process returns and refunds in a timely manner.

•Confidently liaising with members of the team from other departments, including merchandising, marketing, production and store retail staff

Experience and Skills: 

• Proven track record of working
effectively and efficiently within a customer service environment.

 • Experience with an
online luxury retailer would be beneficial.

• Good administration and numerical skills.

• Excellent IT skills, including Outlook and Microsoft.

Experience with using Freshdesk and Shopify would be
beneficial.

• Passionate about your work with a ‘can-do’ attitude.

•Excellent verbal and written communication skills.

• Well organised, systematic and logical.

• Highly motivated with a disciplined approach to problem
solving.

This
is a full-time role based at our head office in Long Eaton, Nottingham.

To apply, please send a CV and
covering letter to:  
recruitment@sunspel.com

 

Store Manager (London)


The Role
We have an exciting opportunity for an experienced Store Manager to join our London Retail team.

Key Responsibilities
• Managing the store and employees, creating a positive and motivational environment, encouraging them to generate sales and provide exceptional customer service
• Exceeding store and personal targets and KPIs
• Ensuring the store is always presentable and according to merchandising standards
• Analysing sales and key performance indicators and taking the required actions to drive these
• Reaching out and maintaining a good relationship with local businesses and neighbours
• Administrative duties such as reporting daily sales figures to head office, organising the staff rota and payroll
• Responsible for hiring and team development
• Responsible for store stock management
• Responsible for driving store marketing and VIP client relationships

Experience and skills
• Minimum of 2 years retail experience
• Sales driven and results oriented
• Organised and service minded
• Able to multi-task and delegate tasks
• Excellent written and verbal skills

To apply please send a CV and covering letter to: retailcareers@sunspel.com


Sales Associate (London)


The Role
We have an exciting opportunity for an experienced Sales Associate to join our London Retail team.

As a sales associate you possess the following qualities:
• Passionate about the Sunspel brand and a deep passion for fashion and luxury
• Reliable and punctual
• Highly motivated
• A team-player with self-initiative; take active involvement in your own learning and take ownership of your part in the team dynamic
• Assist management in overseeing day-to-day operations of store
• Well presented with an understanding of the Sunspel brand
• Keep up-to-date and have in-depth knowledge of product; communicate positively about the history and heritage of the brand and the quality of the clothing
• Retail Experience
• Must have open availability for a flexible work schedule that meets the needs of the business. Including holidays and weekend shifts

To apply, please send a CV and covering letter to: retailcareers@sunspel.com