Careers


We have always been innovators, with a history of introducing new kinds of clothes and developing our own unique fabrics. Today we draw on our rich heritage to create clothes that are both timeless and modern. Sunspel has always been a peculiar combination of tradition and innovation.

The company is based in Long Eaton, near Nottingham, in the factory we have occupied for the best part of a century. We continue to draw on the traditional clothing techniques and expertise of the Nottingham area where the company was founded back in 1860. We also have offices in London, where the marketing, online and wholesale team reside.

We are always on the lookout for interested, knowledgeable individuals with a passion for craftsmanship and exceptional customer service. If you’d like to speculatively send through your CV, we’ll always consider you when a suitable position does become available.

If you think you’d be a positive addition to our store team, you can email your CV to: recruitment@sunspel.com


Merchandising Admin Assistant

Our Company

Sunspel makes beautiful, everyday clothing that forms the foundation of the modern luxury wardrobe. We have been handcrafting garments and innovating unique fabrics in the UK for over 160 years, building a global reputation for uncompromising quality, timeless design, and luxury fabrics. We believe in making clothes with care. We care about where we source our materials from, the people we work with and the quality of everything we do. We have a unique opportunity within our business; we are looking for an Administration Assistant/Receptionist who is engaged and excited by our brand.

The Role

The Merchandising team ensures that our products are in the right place at the right time-whether
in store, online or wholesale.  We use strategic forecasting and planning to build the range with our Design and Production teams. We react in season, adapting to the retail environment to use the stock on hand in the most efficient and commercial way. The Merchandise Admin Assistant will report into the Merchandisers and will be responsible for ensuring stock is moved effectively and efficiently around the company as well as assisting in administrative tasks for the department.We’re looking for an analytical problem solver who is interested in luxury fashion. Experience isn’t necessary, but ambition to build
a career in merchandising is.

Key Responsibilities

  • Managing initial allocations, replenishment, and stock consolidations.
  • Analysing best/worst sellers to inform allocation and replenishment decisions. Sharing
    this information with the merchandising team and wider business.
  • Main point of contact for all stores regarding stock availability, deliveries, and replenishment.
  • Building relationships with store visits.
  • First point of contact for the warehouse, liaising around delivery issues.
  • Producing sales reports for trade meetings, range planning, pricing meetings etc.
  • Supporting the merchandising team with ad-hoc analysis & admin work
  • Analysis of sizing history to create ratios for future buys.

Experience and Skills

The following skills, qualifications and experience are preferred:

  • Experience in an admin
    assistant or allocator role (not essential)
  • Strong numerical & analytical skills
  • An interest in fashion
  • Microsoft Excel knowledge
  • Graduate degree (not essential)

This role is based at our head office in Long Eaton, Nottingham.

Apply to:  recruitment@sunspel.com

Knitwear GarmentTechnologist – Fixed Term - Maternity cover

Our Company

Sunspel makes beautiful everyday clothes that are the foundation of the modern wardrobe. The brand has been hand-crafting garments in the UK for 160 years, building a global reputation for uncompromising quality, timeless design and luxury fabrics. Sunspel believes in making clothes with great care and attention to detail, an attitude that extends to everything the company does, from sourcing raw materials to the people it works with. Sunspel has a strong sense of tradition and uses this as a springboard to shape the future. The Product Development team is looking to expand and recruit a Knitwear Technologist.

The Role

Working with the Design team on the development of new products within the Sunspel knitwear range. Taking garments from prototype stage all the way through to production, thorough liaison with designers and specific factories. To assist with all technical aspects of Knitwear garments produced by the design department. You must have experience working within a luxury or premium apparel business and ideally have worked on both Men’s and Women’s Knitwear.

Key Responsibilities

  • Ensuring that design teams designs are not compromised and interpreting the design aesthetic from sketch to reality.
  • Engineering the product to optimise efficient manufacturing and maximise profitability.
  • To oversee fit sessions in the relevant areas with the Design team and to make accurate notes relating to garment construction
  • Translate design sketches in to workable information to provide to
    outsourced suppliers.
  • Supporting and liaising with factories on all issues of quality assurance from proto stages and sampling whilst also monitoring the highest standards of production at all times.

Requirements

  • A minimum of two years’ experience of working in the clothing industry.
  • Educated to degree level in Fashion or equivalent.
  • Proven experience in a Knitwear technical role, and working with outsourced factories.
  • Excellent organisational & communication skills are required for liaison with agents, suppliers and internal departments.
  • Experience with Illustrator and advanced Microsoft Office.
  • Full, current driving license required.

This role is based at our head office in Long Eaton, Nottingham.

Apply to:  recruitment@sunspel.com

Customer Service Representative

The Role

Sunspel are now looking for an experienced Customer Service Representative, to join the team. The role of Customer Service Representative is essential in providing an excellent shopping and service experience to all our customers.

The Customer Services Representative will work within a team to ensure accurate, on time and safe delivery of all orders, as well as driving sales and answering customer enquiries via phone, email and live chat. It is vital that we not only ensure that all orders are delivered promptly and correctly, but that we make customer satisfaction a priority at all time. 

Key Responsibilities

  • Providing excellent customer service is a pivotal part of this role. A large proportion of the day to day role is email based which will require the customer service representative to deliver a high level, accurate and full response
  • You will communicate with customers via the phone, email and live chat
  • Work with the warehouse and carriers to ensure that the customer has the best delivery experience. Liaise with couriers to locate lost or missing parcels
  • Aid with the supervising and maintaining of the customers online shopping journey, ensuring imagery, descriptions, FAQ’s and content are correct
  • Look to where at all possible establishing long-term relationships with key customers based on data about their preferences, behaviours and purchases
  • Fraud checking and processing all orders that come through the website
  • Process returns and refunds in a timely manner
  • Confidently liaising with members of the team from other departments, including merchandising, marketing, production and store retail staff

Experience and Skills

  • Proven track record of working
    effectively and efficiently within a customer service environment
  • Experience with an online luxury retailer would be beneficial
  • Good administration and numerical skills
  • Excellent IT skills, including Outlook and Microsoft
  • Experience with using Freshdesk and Shopify would be
    beneficial
  • Passionate about your work with a ‘can-do’ attitude
  • Excellent verbal and written communication skills
  • Well organised, systematic and logical
  • Highly motivated with a disciplined approach to problem
    solving

This is a full-time role based at our head office in Long Eaton, Nottingham.

To apply, please send a CV and
covering letter to:  
recruitment@sunspel.com

 

Store Manager (London)


The Role
We have an exciting opportunity for an experienced Store Manager to join our London Retail team.

Key Responsibilities

  • Managing the store and employees, creating a positive and motivational environment, encouraging them to generate sales and provide exceptional customer service
  • Exceeding store and personal targets and KPIs
  • Ensuring the store is always presentable and according to merchandising standards
  • Analysing sales and key performance indicators and taking the required actions to drive these
  • Reaching out and maintaining a good relationship with local businesses and neighbours
  • Administrative duties such as reporting daily sales figures to head office, organising the staff rota and payroll
  • Responsible for hiring and team development
  • Responsible for store stock management
  • Responsible for driving store marketing and VIP client relationships

Experience and Skills

  • Minimum of 2 years retail experience
  • Sales driven and results oriented
  • Organised and service minded
  • Able to multi-task and delegate tasks
  • Excellent written and verbal skills

To apply please send a CV and covering letter to: retailcareers@sunspel.com

Assistant Store Manager (London)


The Role
We have an exciting opportunity for an experienced Assistant Store Manager to join our London Retail team.

Key Responsibilities

  • Managing the store and employees, creating a positive and motivational environment, encouraging them to generate sales and provide exceptional customer service.
  • Exceeding store and personal targets and KPIs
  • Ensuring the store is always presentable and according to merchandising standards
  • Analysing sales and key performance indicators and taking the required actions to drive these
  • Reaching out and maintaining a good relationship with local businesses and neighbours
  • Administrative duties such as reporting daily sales figures to head office, organising the staff rota and payroll
  • Supporting with hiring and team development
  • Responsible for store stock management
  • Responsible for driving store marketing and VIP client relationships

Experience and Skills

  • Minimum of 2 years retail experience
  • Sales driven and results oriented Organised and service minded
  • Able to multi-task and delegate tasks
  • Excellent written and verbal skills

To apply please send a CV and covering letter to: retailcareers@sunspel.com

Sales Associate (London)


The Role
We have an exciting opportunity for an experienced Sales Associate to join our London Retail team.

As a sales associate you possess the following qualities:

  • Passionate about the Sunspel brand and a deep passion for fashion and luxury
  • Reliable and punctual
  • Highly motivated
  • A team-player with self-initiative; take active involvement in your own learning and take ownership of your part in the team dynamic
  • Assist management in overseeing day-to-day operations of store
  • Well presented with an understanding of the Sunspel brand
  • Keep up-to-date and have in-depth knowledge of product; communicate positively about the history and heritage of the brand and the quality of the clothing
  • Retail Experience
  • Must have open availability for a flexible work schedule that meets the needs of the business. Including holidays and weekend shifts

To apply please send a CV and covering letter to: retailcareers@sunspel.com